TPG Disableaids has won the TGA Retailer of the Month Award following its impressive service levels and sale figures during April. The Award also recognises TPG’s highly reliable products and customer-centric support.
Tony and Pam Gibbs established TPG in 1984. Since their retirement 10 years ago their son Alastair has successfully fulfilled the role of Managing Director and has ensured continued business growth and development. TPG’s turnover is currently growing at 17% per annum and the company now employs 50 full time staff. Its highly skilled employees serve an 80-mile radius around Hereford with 28 vehicles in the TPG fleet.
Alastair said: “TGA’s products are strong, well-built and we believe their price point fairly reflects the inherent quality within each design. I’m glad to say that our business continues to go from strength to strength primarily due to the top quality products we sell, the consistent high service levels we deliver and a work ethic based on ‘treat all customers as you would like to be treated yourself’.
“As 2014 progresses we will continue to educate our customers on all the appropriate and safe ways to remain independent in later life or whilst living with a condition. Wining this trade award means a lot to my team and has given us great pride as we work towards our 30th birthday.”
TPG Disableaids was one of the first mobility scooter retailers to be awarded A-Class status by TGA when the specialist mobility scooter supplier initiated the scheme over 10 years ago. This programme has supported TPG’s growth through a variety of added value advantages ranging from enhanced discounts, priority ordering and extended warranties.
Daniel Stone, TGA Managing Director added: “I would like to congratulate Alastair and the rest of the TPG DisableAids team for delivering such impressive service and sales results in April. This award is fully deserved and recognises their hard work, dedication and commitment to helping end users in a caring and compassionate fashion. we wish TPG well for all their milestone celebrations later in the year.”