Recognition for outstanding scooter and powered wheelchair dealerships
Scooter and powered wheelchair dealerships around the UK are celebrating winning a national award for outstanding service to customers of the Motability Scheme. The winning and commended awards were based on direct customer feedback and are split into three categories based on their fleet size:
- Large category (fleet size over 200)
- Winner – Millercare, with showrooms throughout the North West
- Commended – Parkgate Mobility and Chartercare Mobility
- Medium category (fleet size between 100-200)
- Winner – Scootermart Mobility Centre based in Berkshire
- Commended – RKS and Mobility Direct
- Small category (fleet size between 25-100)
- Winner – Ability Plus with showrooms in Kent
- Commended – Optimum Mobility and Active Mobility
The winners in each category were all rated as 9.66 out of 10 or over. Ability Plus, the winner in the small category, received the maximum ten out of ten score.
Tim Newbery, manufacturer and dealer services director, Motability Operations Ltd, commented:
“Delivering exceptional service to our customers is one of the key objectives of the Motability Powered Wheelchair and Scooter Scheme. We have made a number of enhancements and improvements to the service our customers enjoy, and it is fantastic to see our dealer partners continuing to support our commitment to excellence.”
The awards recognise commitment to high standards of care, going above and beyond and achieving phenomenal feedback from customers. With 15,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included.
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme.