Doing a ‘proper job’ and heeding a customer’s request is reaping rewards for a travel venue.
Cornwall Services has seen visitor numbers increase since it opened its Changing Places toilet for disabled visitors at the end of June. It had the facility installed, by Clos-o-Mat, after the need for the assisted, wheelchair-accessible toilet with additional fixtures of a changing bench and hoist was highlighted, by customer Rachel George, who has a 10 years old disabled son.
“We’ve had a fantastic response!” enthuses Site Manager Alex Lawson. “It is being used on a daily basis, with customers returning time and time again, and planning trips with a stop scheduled here, knowing they can safely use the toilets with dignity, from 6.00am- 11.00pm seven days a week!
“We have worked hard to let people know about it, with a media campaign for the unveiling, detailing it on our website, and very obvious signage on our roadside totem pole. We believe in doing a ‘proper job’ as we say down here: reaction to the toilet demonstrates we’ve certainly done that as far as disabled people and their families are concerned!”
Adds Kelvin Grimes, Clos-o-Mat away from home project manager, “The Changing Places toilet is designed for people who need help, or extra space, to go to the loo, so most will be stopping with at least one carer, maybe a whole family. Therefore, the availability of the facility is bringing not only users but at least double, and potentially up to four times as many customers to Cornwall Services!”
Cornwall Services is the only non motorway service station in the UK to offer a Changing Places facility. Visitors who need to use it just ask a member of staff. The wheelchair-accessible room is 7.5m2, with an adult-sized, height adjustable changing bench and ceiling track hoist.
Clos-o-Mat is the leading player in the supply and installation of the away from home assisted accessible toilet facilities, including Changing Places toilets. Its ability to deliver design advice, project management, supply, installation, commissioning and maintenance across the ambit of accessible toileting equipment means it is uniquely provide a reliable, single source for the whole process. Further, its website www.clos-o-mat.com, is an essential reference point for anyone considering installing a Changing Places toilet, offering white paper, 2D and 3D CAD drawings, standard layouts, and video.